Excellence: The empirical 5 Golden Pillars of Life in Service

Name: Excellence: The empirical 5 Golden Pillars of Life in Service
Brand: Dream Books Co.
SKU: DBV.1838042334.VG
Price: 21.88 USD
Availability: InStock

$21.88

Product variants

Quantity

Pickup available at Bookstore (Hours: Open Everyday, 8 am to 4 pm)

Usually ready in 24 hours

Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service! I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember "Gratuities are the consequence of amazing service and we deliver amazing service with or without gratuities". The definition of madness is "doing the same thing over and over expecting a different result". Change what you're doing today and you will see the results you deserve! Seize the day and let the magic in your career and life begin NOW. Gary Williams has worked with companies to achieve 1st, 2nd and 3rd in the world, within sectors such as Hotels, Aviation, Luxury Superyachts and Ocean Liners, to name but a few!
ASIN: 1838042334
VSKU: DBV.1838042334.VG
Condition: Very Good
Author/Artist:Williams, Gary
Binding: Hardcover

Note on Condition

Most of the items in our store are used. The item's condition grade is indicated near the bottom of the product description. If you have any questions regarding specific details of an item, please contact us. We use the following rating scale:

Books:

Used - Very Good: Item may have minor cosmetic defects (marks, wears, cuts, bends, crushes) on the cover, spine, pages or dust cover. Shrink wrap, dust covers, or boxed set case may be missing. Item may contain remainder marks on outside edges, which should be noted in listing comments. Item may be missing bundled media.
Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. Gently used ex-library books with library stickers and markings may be classified as good. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

CDs/DVDs/Discs:

Used - Good: Case may be damaged or come repackaged. Disc may have up to 1.5cm marking but is in great working condition.
Used - Acceptable: A product with extensive external signs of wear, but is in great working condition. The case may be damaged. The cover art, liner, notes, or other inclusion may be marked, or one or all of these items may be missing.

Shipping & Returns

Shipping: Most orders are shipped within 2 business days.

Returns: We want you to be completely satisfied with your purchase. If you're not, you can return your order within 30 days of purchase for a refund.