{"product_id":"call-center-management-on-fast-forward-succeeding-in-todays-dynamic-inbound-environment-1st-edition","title":"Call Center Management on Fast Forward:  Succeeding in Today's Dynamic Inbound Environment (1st Edition)","description":"This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.\u003cbr\u003eASIN: 0965909301\u003cbr\u003eVSKU: DBV.0965909301.A\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Cleveland, Brad|Mayben, Julia\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This copy has clearly been enjoyed—expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41379875618874,"sku":"DBV.0965909301.A","price":5.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0965909301-0.gif?v=1777139143","url":"https:\/\/shop.dreambooksco.com\/products\/call-center-management-on-fast-forward-succeeding-in-todays-dynamic-inbound-environment-1st-edition","provider":"Dream Books Co.","version":"1.0","type":"link"}