{"product_id":"customer-centered-selling-sales-techniques-for-a-new-world-economy","title":"Customer Centered Selling: Sales Techniques for a New World Economy","description":"This revised edition of Robert Jolles’s classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies!\n\nWhen you have a process, you have a way of measuring what you are doing. When you can measure it—you can fix it!\n\nCustomer Centered Selling teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches how to anticipate and influence behavior by studying and understanding the client’s \"Decision Cycle\" and critical \"Decision Points.\" Through the use of case studies, interactive activities, and job aids, anyone—from a seasoned sales professional to a manager or parent—can not only learn the power to influence behavior, but can implement these ideas as well. Put to good use by Toyota, Disney, NASA, Nortel, General Electric, a dozen universities, and more than fifty financial institutions, Customer Centered Selling provides a step-by-step, consultative process that inspires as it teaches.\u003cbr\u003eASIN: 143914463X\u003cbr\u003eVSKU: DBV.143914463X.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Jolles, Rob\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41419966578746,"sku":"DBV.143914463X.G","price":6.79,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/143914463X-0.jpg?v=1778869826","url":"https:\/\/shop.dreambooksco.com\/products\/customer-centered-selling-sales-techniques-for-a-new-world-economy","provider":"Dream Books Co.","version":"1.0","type":"link"}