{"product_id":"difficult-conversations-how-to-1","title":"DIFFICULT CONVERSATIONS: HOW TO","description":"The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\n\nWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\n\n· Decipher the underlying structure of every difficult conversation\n· Start a conversation without defensiveness\n· Listen for the meaning of what is not said\n· Stay balanced in the face of attacks and accusations\n· Move from emotion to productive problem solving\u003cbr\u003eASIN: 0143118447\u003cbr\u003eVSKU: 4EKGRJ006RNC_ns\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Stone, Douglas|Patton, Bruce|Heen, Sheila\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This copy has clearly been enjoyed—expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41299956629562,"sku":"4EKGRJ006RNC_ns","price":4.31,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0143118447-0_9cad05bc-65ca-43fc-b07f-c6a2760642c7.jpg?v=1774028539","url":"https:\/\/shop.dreambooksco.com\/products\/difficult-conversations-how-to-1","provider":"Dream Books Co.","version":"1.0","type":"link"}