{"product_id":"difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\n\nWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\n\n· Decipher the underlying structure of every difficult conversation\n· Start a conversation without defensiveness\n· Listen for the meaning of what is not said\n· Stay balanced in the face of attacks and accusations\n· Move from emotion to productive problem solving\u003cbr\u003eASIN: 0143118447\u003cbr\u003eVSKU: DBV.0143118447.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Stone, Douglas|Patton, Bruce|Heen, Sheila|Fisher, Roger\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Pages are clean with no markings. May show minor signs of wear or cosmetic defects  marks, cuts, bends, or scuffs  on the cover, spine, pages, or dust jacket. May have remainder marks on edges.  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41262731984954,"sku":"DBV.0143118447.VG","price":5.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0143118447-0_f08e66f5-a1b8-4b27-b300-365381419fcb.jpg?v=1771954767","url":"https:\/\/shop.dreambooksco.com\/products\/difficult-conversations-how-to-discuss-what-matters-most","provider":"Dream Books Co.","version":"1.0","type":"link"}