{"product_id":"lean-six-sigma-for-service-how-to-use-lean-speed-and-six-sigma-quality-to-improve-services-and-transactions-1","title":"Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions","description":"Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services\nMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.\nLean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.\nFilled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff\u003cbr\u003eASIN: 0071418210\u003cbr\u003eVSKU: DBV.0071418210.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:George, Michael L.\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41633399767098,"sku":"DBV.0071418210.G","price":8.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0071418210-0_ed837fcd-9663-4d29-b917-0d32467022c1.jpg?v=1788667030","url":"https:\/\/shop.dreambooksco.com\/products\/lean-six-sigma-for-service-how-to-use-lean-speed-and-six-sigma-quality-to-improve-services-and-transactions-1","provider":"Dream Books Co.","version":"1.0","type":"link"}