{"product_id":"lean-six-sigma-for-service-how-to-use-lean-speed-and-six-sigma-quality-to-improve-services-and-transactions","title":"Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions","description":"Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services\nMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.\nLean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.\nFilled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff\u003cbr\u003eASIN: 0071418210\u003cbr\u003eVSKU: DBV.0071418210.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:George, Michael L.\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Pages are clean with no markings. May show minor signs of wear or cosmetic defects  marks, cuts, bends, or scuffs  on the cover, spine, pages, or dust jacket. May have remainder marks on edges.  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41609802350650,"sku":"DBV.0071418210.VG","price":8.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0071418210-0.jpg?v=1787539344","url":"https:\/\/shop.dreambooksco.com\/products\/lean-six-sigma-for-service-how-to-use-lean-speed-and-six-sigma-quality-to-improve-services-and-transactions","provider":"Dream Books Co.","version":"1.0","type":"link"}