{"product_id":"legendary-service-the-key-is-to-care","title":"LEGENDARY SERVICE: The Key is to Care","description":"Take care of your customers - or someone else will!\n\nLegendary Service\n\nGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.\n\nKelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.\n\nIn characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.\u003cbr\u003eASIN: 0071819045\u003cbr\u003eVSKU: DBV.0071819045.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Ken Blanchard|Vicki Halsey|Kathy Cuff\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Pages are clean with no markings. May show minor signs of wear or cosmetic defects  marks, cuts, bends, or scuffs  on the cover, spine, pages, or dust jacket. May have remainder marks on edges.  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41715306823738,"sku":"DBV.0071819045.VG","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0071819045-0.jpg?v=1790825510","url":"https:\/\/shop.dreambooksco.com\/products\/legendary-service-the-key-is-to-care","provider":"Dream Books Co.","version":"1.0","type":"link"}