{"product_id":"literally-the-book-on-customer-success-for-msps","title":"Literally: The Book on Customer Success for MSPs","description":"“Way to take knives in the back.”\n“I heard you were catching bullets with your teeth.”\nThese were the messages I received after a week of work. I was not at a Marine Corps bootcamp or training for American Ninja Warrior. I was a Customer Success Manager in a constant game of whack-a-mole, fighting fires as they came up. And they came up a lot.\nMSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When you concentrate on the people, program, processes, and products that make a positive impact for your customers, their success guarantees your MSP’s success.\nThis book gives you the why, the how, and the what to create a vision for Customer Success done right, and a roadmap to implement them with ease for all your customers. This is not your grandmother’s account management program. This is Literally: The Book on Customer Success for MSPs.\u003cbr\u003eASIN: 1646492110\u003cbr\u003eVSKU: DBV.1646492110.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Stockman, Marnie\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41919811878970,"sku":"DBV.1646492110.G","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/1646492110-0.jpg?v=1794458071","url":"https:\/\/shop.dreambooksco.com\/products\/literally-the-book-on-customer-success-for-msps","provider":"Dream Books Co.","version":"1.0","type":"link"}