{"product_id":"negotiation-skills-for-the-claims-professional","title":"Negotiation Skills for the Claims Professional","description":"Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.\u003cbr\u003eASIN: 1480291412\u003cbr\u003eVSKU: DBV.1480291412.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Van, Carl|Headrick, Teresa\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41517424934970,"sku":"DBV.1480291412.G","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/1480291412-0.jpg?v=1783838721","url":"https:\/\/shop.dreambooksco.com\/products\/negotiation-skills-for-the-claims-professional","provider":"Dream Books Co.","version":"1.0","type":"link"}