{"product_id":"perfect-phrases-for-customer-service-second-edition-perfect-phrases-series","title":"Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\nYou've heard it a million times: \"The customer is always right.\" But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.\nPerfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers\u003cbr\u003eASIN: 0071745068\u003cbr\u003eVSKU: DBV.0071745068.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Bacal, Robert\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41863935393850,"sku":"DBV.0071745068.G","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/0071745068-0.jpg?v=1793245856","url":"https:\/\/shop.dreambooksco.com\/products\/perfect-phrases-for-customer-service-second-edition-perfect-phrases-series","provider":"Dream Books Co.","version":"1.0","type":"link"}