The Blueprint of Hospitality: Gespy, The Revolutionary Way to Create Stress-Free Vacations
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About this item
The universe of hospitality has dozens of thousands of variables and one constant: each week something changes in the way we do, book, pay and imagine vacations.
Running an accommodation—whether a hotel, a B&B, or a rental property—requires more than just managing costs and profits. It means staying ahead of trends, understanding guest expectations, and continuously adapting to new challenges.
This book was not just written: it was lived, studied, designed, and refined with one goal: to help hosts create stress-free hospitality experiences.
Who are your guests? What do they want? Where do they come from? Why did they choose you?
This book provides the answers, helping you craft experiences that anticipate needs and exceed expectations. What you'll find in this book:
The 7+7 key moments of the customer journey—and how to optimize them;
Strategies for stress-free hospitality, from check-in to post-stay follow-ups;
How to turn negative reviews into strengths;
Understanding guest perception and how to enhance it;
Techniques for designing and optimizing spaces and services.
This guide will help you create an exceptional hospitality experience that goes beyond just providing a place to stay. A must-read for hoteliers, property managers, and anyone looking to master the future of hospitality.
ASIN: B0C1J523GB
VSKU: DBV.B0C1J523GB.G
Condition: Good
Author/Artist:Ghiglione, Dario
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!
ASIN: B0C1J523GB
VSKU: DBV.B0C1J523GB.G
Condition: Good
Author/Artist:Ghiglione, Dario
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!
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- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. Gently used ex-library books with library stickers and markings may be classified as good. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
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