{"product_id":"the-employee-experience-revolution-increase-morale-retain-your-workforce-and-drive-business-growth","title":"The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth","description":"Amazon Bestseller in Organizational Change\nAmazon Bestseller in Management Skills\nAmazon Bestseller in Business Office Skills Create a World-Class Workforce\nEvery business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. “Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back.”\nAuthors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company’s brand so they voluntarily sing their employer’s praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.\u003cbr\u003eASIN: B0CVCBHN6F\u003cbr\u003eVSKU: DBV.B0CVCBHN6F.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:John R. DiJulius|David D. Murray\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41901287276602,"sku":"DBV.B0CVCBHN6F.G","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/B0CVCBHN6F-0.jpg?v=1794026180","url":"https:\/\/shop.dreambooksco.com\/products\/the-employee-experience-revolution-increase-morale-retain-your-workforce-and-drive-business-growth","provider":"Dream Books Co.","version":"1.0","type":"link"}