{"product_id":"the-loyalty-effect-the-hidden-force-behind-growth-profits-and-lasting-value","title":"The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value","description":"The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.\u003cbr\u003eASIN: 1578516870\u003cbr\u003eVSKU: DBV.1578516870.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Teal, Thomas|Reichheld, Frederick F.\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41516052185146,"sku":"DBV.1578516870.G","price":8.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/1578516870-0.jpg?v=1783714840","url":"https:\/\/shop.dreambooksco.com\/products\/the-loyalty-effect-the-hidden-force-behind-growth-profits-and-lasting-value","provider":"Dream Books Co.","version":"1.0","type":"link"}