{"product_id":"the-nordstrom-way-second-edition","title":"The Nordstrom Way: Second Edition","description":"The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.\n—Howard Schultz, Chairman, Starbucks Coffee\nVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's \"best companies to work for\" and \"most admired\" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.\nNew material in this revised edition includes: \"How To Become The Nordstrom Of Your Industry\" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service\nNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.\u003cbr\u003eASIN: 1118076672\u003cbr\u003eVSKU: DBV.1118076672.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Spector, Robert\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41499298758714,"sku":"DBV.1118076672.G","price":4.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/1118076672-0.jpg?v=1783023571","url":"https:\/\/shop.dreambooksco.com\/products\/the-nordstrom-way-second-edition","provider":"Dream Books Co.","version":"1.0","type":"link"}