{"product_id":"the-service-innovation-handbook-action-oriented-creative-thinking-toolkit-for-service-organizations-1","title":"The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations","description":"This is an action-oriented book for managers and entrepreneurs who want new ways to tackle the issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. This is because these days, even jet engines and cars are bundled into services that create value by bringing people and resources together in different ways. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts.\nA very strong, more practical follow-up title to BIS Publishers's successful This is Service Design Thinking.\u003cbr\u003eASIN: 9063693532\u003cbr\u003eVSKU: DBV.9063693532.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Kimbell, Lucy\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41429383610426,"sku":"DBV.9063693532.G","price":12.05,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/9063693532-0_0480a277-0e68-4531-be31-91373fc77478.jpg?v=1779560838","url":"https:\/\/shop.dreambooksco.com\/products\/the-service-innovation-handbook-action-oriented-creative-thinking-toolkit-for-service-organizations-1","provider":"Dream Books Co.","version":"1.0","type":"link"}