{"product_id":"this-is-service-design-doing-applying-service-design-thinking-in-the-real-world","title":"This Is Service Design Doing: Applying Service Design Thinking in the Real World","description":"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.\nGreat customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.\nMove from theory to practice and build sustainable business success.\u003cbr\u003eASIN: 1491927186\u003cbr\u003eVSKU: DBV.1491927186.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Stickdorn, Marc|Hormess, Markus Edgar|Lawrence, Adam|Schneider, Jakob\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!  \u003cbr\u003e","brand":"Dream Books Co.","offers":[{"title":"Default Title","offer_id":41547291754554,"sku":"DBV.1491927186.G","price":58.62,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/6011\/0138\/files\/1491927186-0.jpg?v=1784690226","url":"https:\/\/shop.dreambooksco.com\/products\/this-is-service-design-doing-applying-service-design-thinking-in-the-real-world","provider":"Dream Books Co.","version":"1.0","type":"link"}